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FREQUENTLY ASKED QUESTIONS

We have 24/7 support available.

How do the recommendation programs for University Living work?

After you log in, your referral dashboard will appear. If you want us to provide you with a special link that you can share with your friends, kindly give us the contact details of the person you wish to suggest. Once your friends have checked in at the facility, you will be given your referral incentive.

What does the rent include? Is the deposit necessary?

You are welcome to stay there if you make your rent payments. A deposit is required from students to hold bookings. If your place of residence is not harmed when you vacate, this fee is either deducted from the rent or paid at the end of the lease.

Can I view the property before making a reservation? What if I am unable to travel to the property?

Of sure! We can set up a viewing of the home if you or your friends and family are nearby. Some homes offer Skype viewings if you cannot attend a showing in person.

How can I make a reservation for housing?

After selecting your favorite properties on the listing page, kindly contact our support team. One of our student housing specialists will contact you immediately to help you through the entire booking process.

Describe referral programs and explain how they operate?

Upon logging in, you will see your referral dashboard. Please email us the person's contact information if you'd like to recommend someone, or we'll send you a shareable link. You will get paid as a referral once your friends stay at the accommodation.

What information should I give University Living when I make a reservation for an airport pickup?

To reserve your airport pickup, you must supply your trip information, including the pick-up date, time, place, and kind of transportation.

What should I do if there is an issue when I get to the student rooms?

After checking the rooms, you can contact the reception or maintenance office if you have any issues. Our student housing specialists can help you if you have any questions.

What expenses are covered by my rent?

The rent includes all significant expenses like power, water, gas, and more. Additionally, you are free to use any on-site amenities offered by your lodging provider. Spend some time away from your studies taking in a quiet evening in the common areas.