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FREQUENTLY ASKED QUESTIONS

We have 24/7 support available.

How will I be contacted by the cab or taxi driver that I book for my airport pick-up?

On booking confirmation, we will send you the service provider's phone number, and you can call them if needed. Send an email to care@universityliving.com if you need assistance with past reservations or with anything else.

What evidence is necessary to apply for a Forex card?

Your valid PAN card and passport are needed when applying for a Forex card.

How do I terminate the travel insurance policy?

Customers must express their approval to terminate their travel insurance policy using their registered email address. You must email insurancecancellation@matrix.in to cancel your insurance.

What exactly is included in the room basics kit?

You may make significant space savings in your baggage by ordering an essentials package from University Living. Most of our packages include sets of towels, knife and board sets, bed linens, dining linens, kitchen linens, and bed linens. There are several kit options available for you to select from. When ordering room supply kits from University Living, customization is an extra benefit.

Does my student accommodation have any safety measures?

The security measures at each property are personally examined by our colleagues to ensure student safety. In addition to secured entry points and CCTV coverage, each housing option includes a restricted area.

Are pets welcomed at the student accommodation booked in Cambridge USA?

Regrettably, the rules established by our lodging providers forbid pets.

What bills are included in the rent?

All the major student accommodation bills related to electricity, water, heaters, and wifi, are on the list. You can even access onsite amenities like a gym, an outdoor courtyard, and other communal spaces offered by the property that you have booked. But getting it confirmed before booking is always advisable.

If my luggage stored in Nannybag is damaged, what should I do?

You can send us an email if your luggage is damaged or missing from your Nannybag, and we will take care of it. There is an insurance policy on all luggage.